Do you want to put your installation- and repair service in experienced hands?
After-sales- services assume a high priority in business with end-customers. We let our experience flow into the very conceptualization of your after-sales-management. We take care of your customers after the sale or execution of the contract through:
- certified repair-service (mobile telephone etc.)
- help desk and hotline (First, Second, Third Level)
- avoiding non-defective returns (NFF/NDF)
- well-founded technical advice for your end customers (functionality, configuration, compatibility)
- professional problem analysis and rapid resolution of operating problems
- troubleshooting and installation on-site for your customers
- intelligent return service concepts (repair, handling with manufacturer) in accord with your set service level
- processing of returns and warranty claims
You want more detailed consultation concerning this topic or an individual offer? Then just send an individual project query to us!